FAQs & Troubleshooting
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193 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled or wavy
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Black lines down the page
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Can I use AirPrint with my Brother machine?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Replace Toner
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11Wrinkles or creases
- 12Load legal size paper in the paper tray.
- 13Jam Inside
- 14White lines down the page
- 15Gray background
- 16Replace Drum
- 17Faint
- 18How do I know which receive mode to select?
- 19Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 25Curled
- 26White spots or black spots at 94 mm (3.7 in.) intervals
- 27Toner specks
- 28Lines across the page
- 29White lines, bands or ribbing across the page
- 30White lines across the page
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Can I use voice mail on the same line as my Brother machine?
- 37Jam Rear
- 38Turn the Toner Save mode on or off
- 39Ghost
- 40Hollow print
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Change or delete an existing One Touch or Speed Dial number.
- 43Unable to Scan / Scan Unable
- 44Why doesn't the machine answer when receiving a call?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46What is the recommended paper?
- 47Page skewed
- 48Change the quality of the faxes I send (Fax Resolution).
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50Verify if the Brother machine has a dial tone