FAQs & Troubleshooting
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69 Results
- 1Replace Roller
- 2Duplex (two-sided) scan
- 3Configuring frequently-used scan settings on your computer.
- 4Multifeed
- 5Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 6Replace Pad
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Replace Parts
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Can I scan to an Android™ Smartphone?
- 12Unusable Device
- 13Document Jam
- 14Scan Unable
- 15Out of Memory
- 16Changing scan settings in ControlCenter.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Cover is Open
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Paper suitable for scanning
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26My Brother machine sound level is high while scanning documents.
- 27What driver package format is supported by my Linux distribution?
- 28Clean the Pick-up Roller
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Important points for specifying the scan area (Linux)
- 31Pre-Required Procedures (Linux)
- 32How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 33Open the "Scanners and Cameras" and Properties.
- 34What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 35How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Clean the Separation Pad
- 38Uninstall the scanner driver. (Linux)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Scan a document in Windows 8 and Windows 10.
- 41Clean the scanner
- 42What do the LED indications mean?
- 43Configure the Scan to Email Feature (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45Command List of brscan. (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?