FAQs & Troubleshooting
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337 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Colors are light or unclear on the whole page.
- 14Color around the edge of printing is incorrect.
- 15Delete print jobs from the print queue.
- 16I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 20Can I print from DOS applications?
- 21What can happen if the wrong paper is used in your machine.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23How do I know which receive mode to select?
- 24The image is ghosted.
- 25When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 26How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 27How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 28What is Distinctive Ring and how do I program it?
- 29What is the BRAdmin Professional software used for?
- 30Configure and use PC-FAX (CUPS) (Linux)
- 31What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Replace the drum unit.
- 33How do I factory reset the print server?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 46Can I use AirPrint with my Brother machine?
- 47How to identify your Operating System (OS).
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49Tips for copy/scanning and preventing document jams
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)