FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 4I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 5Delete print jobs from the print queue.
- 6Pre-Required Procedures (Linux)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10The printer status is Offline or Paused.
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12Can I print from DOS applications?
- 13Change the printer driver settings (Windows/macOS)
- 14My FAX/MFC will not Dial. Why?
- 15I'm using Macintosh®. What are the settings in the Scanner window used for?
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 19Can I confirm that the FAX was sent correctly?
- 20I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21I cannot print from my computer via USB.
- 22How do I adjust the handset volume on my Brother machine?
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Functions supported in the Windows 7 built-in drivers
- 27Scan a document in Windows 8 and Windows 10.
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I reduce the size of a received fax on this machine?
- 32What can happen if the wrong paper is used in your machine.
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Open the Control Panel (For Windows)
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41What is Distinctive Ring and how do I program it?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47Configure and use the Scan Key Tool (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)