FAQs & Troubleshooting
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292 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Scan and save a document in PDF format (Scan to File)
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 6How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 7I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9How to identify your Operating System (OS).
- 10Pre-Required Procedures (Linux)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What is Brother iPrint&Scan?
- 14The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 20When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Use the Universal Printer Driver for PCL
- 27Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 34The printer status is Offline or Paused.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38How do I improve the copy or fax quality?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Protect your Brother machine against unauthorised access over the network
- 45Open the Control Panel (For Windows)
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.