FAQs & Troubleshooting
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291 Results
- 1Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I cannot print using my Brother machine on a wireless network (Mac)
- 4The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 5I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9How do I clear the message "PAPER JAM" from the display?
- 10The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 11I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Open the "Scanners and Cameras" and Properties.
- 14How many times will my Brother machine automatically redial a number?
- 15I can print but cannot scan via network. (For Windows)
- 16I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 17I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 18Is my Brother machine compatible with Windows Vista?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 22Can I use AirPrint with my Brother machine?
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 25The edge of glossy paper is smudged.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29Which E-mail packages are compatible with ControlCenter3?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Windows 10 Support Information
- 36Can I print from or scan to Android™ Smartphone?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 41One or more of my colors are not printing (blank). What can I do?
- 42Is there a way to view how much ink is remaining?
- 43The LCD displays an error code (number). What does it mean?
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46Delete a network scanner entry. (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)