FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3When I print, the pages are smudged with ink. What should I do?
- 4When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 5How do I factory reset the print server?
- 6How do I load paper?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Pre-Required Procedures (Linux)
- 9How do I know which side up my photo paper should be in the tray?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Can I confirm that the FAX was sent correctly?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19How do I clear Machine Error 46?
- 20Scan and save a document in PDF format (Scan to File)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Can I use voice mail on the same line as my Brother machine?
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26One or more of my colors are not printing (blank). What can I do?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28What is the BRAdmin Professional software used for?
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Delete print jobs from the print queue.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33How many times will my Brother machine automatically redial a number?
- 34I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 35How do I set a password on my Brother network card?
- 36Why doesn't the machine answer when receiving a call?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Uninstall the scanner driver. (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Can I print from or scan to Android™ Smartphone?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Change the printer driver settings (Windows/macOS)
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)