FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6When I print, the pages are smudged with ink. What should I do?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8Where is the USB port on the machine? I can't find it on the back of the unit.
- 9I'm using Macintosh®. What are the settings in the Scanner window used for?
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12What is Distinctive Ring and how do I program it?
- 13Can I confirm that the FAX was sent correctly?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The edge of glossy paper is smudged.
- 19Scan and save a document in PDF format (Scan to File)
- 20Does NC-2200w work with Windows Vista?
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Can I reduce the size of a received fax on this machine?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27Print command (LPR) (Linux)
- 28Clear the paper jam or printer jam.
- 29How can I improve poor print quality?
- 30How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 36I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38I am having issues with the paper feed. What can I do?
- 39Print a report that will show a listing of faxes I sent and received
- 40Why doesn't the machine answer when receiving a call?
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45The printer status is Offline or Paused.
- 46I can print but cannot scan via network. (For Windows)
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 49When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 50Why is it necessary for my machine to go through regular cleaning cycles?