FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Change or delete an existing Speed Dial number.
- 5Delete print jobs from the print queue.
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8Why doesn't the machine answer when receiving a call?
- 9Change the printer driver settings (Windows/macOS)
- 10How to identify your Operating System (OS).
- 11The paper is skewed when it's printed.
- 12Can I reduce the size of a received fax on this machine?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14What driver package format is supported by my Linux distribution?
- 15The machine does not print anything.
- 16I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Delete a network scanner entry. (Linux)
- 20Verify if the Brother machine has a dial tone
- 21Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23What is Distinctive Ring and how do I program it?
- 24I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Functions supported in the Windows 7 built-in drivers
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30Pre-Required Procedures (Linux)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Scan a document using "Scanner and Camera Wizard" in Windows XP
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35Configure and use the Scan Key Tool (Linux)
- 36The printer status is Offline or Paused.
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39Store Speed Dial numbers on my Brother machine for easy dialing.
- 40How can I clear the "PAPER JAM" error message?
- 41Can I confirm that the FAX was sent correctly?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print with Windows Vista 64bit.
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50I am experiencing problems sending a fax, what can I do?