FAQs & Troubleshooting
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271 Results
- 1How can I improve poor print quality?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5I'm using Macintosh®. What are the settings in the Scanner window used for?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16How do I clear Machine Error 46?
- 17Scan and save a document in PDF format (Scan to File)
- 18Can I use voice mail on the same line as my Brother machine?
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21Where is the USB port on the machine? I can't find it on the back of the unit.
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Cannot print after a Windows 10 update (June 2020)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Delete print jobs from the print queue.
- 31Open the Control Panel (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Change the printer driver settings (Windows/macOS)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 37Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44Can I still receive faxes or calls when the machine is switched off?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Why can't I print when an ink cartridge is empty?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50When I print images, the quality is not good (Linux)