FAQs & Troubleshooting
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143 Results
- 1REPLACE TONER
- 2JAM INSIDE
- 3NO PAPER T1
- 4REPLACE DRUM
- 5JAM REAR
- 6JAM TRAY 1
- 7How to identify your Operating System (OS).
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9FUSER ERROR
- 10Clean the Drum Unit.
- 11Delete print jobs from the print queue.
- 12DRUM ERROR
- 13What do the LED indications mean?
- 14Reprint the last print job. (For Windows users only)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18"Offline" appears on the Status Monitor.
- 19Change the printer driver settings (Windows/macOS)
- 20MANUAL FEED
- 21TONER LOW
- 22Curl or wavy
- 23I cannot print from my computer via USB.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25FRONT COVER OPEN or FUSER COVER OPEN
- 26MEMORY FULL
- 27NO TONER
- 28Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Clean the paper pick-up roller.
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What is the printable area per page?
- 33What is the recommended paper?
- 34What driver package format is supported by my Linux distribution?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36CARTRIDGE ERROR
- 37DRUM STOP
- 38Can I print from DOS applications? What printer driver emulation can be used?
- 39SERVICE CALL
- 40Page skewed
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I use AirPrint with my Brother machine?
- 43The printer status is Offline or Paused.
- 44The printer prints unexpectedly or it prints garbage data.
- 45What kind of paper can I use?
- 46Where do I find manuals for my Brother machine?
- 47Open the Control Panel (For Windows)
- 48PRINT OVERRUN
- 49Envelope creases
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.