FAQs & Troubleshooting
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292 Results
- 1Duplex (two-sided) scan
- 2Drum Error (Drum!)
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Drum
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Jam Inside
- 10No Paper
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Replace Laser
- 20Cover is Open
- 21Document Jam
- 22Jam Rear
- 23"Offline" appears on the Status Monitor.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Replace PF Kit xx
- 26Jam Tray 1 / Jam Tray 2
- 27Jam MP Tray
- 28Replace Toner
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Size Error
- 33Fuser Error or Self-Diagnostic
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37Jam Duplex
- 38Turn the Toner Save mode on or off
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Printing/ Scanning with a mobile device
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43What is the recommended paper?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Page skewed
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49Print Unable or Print Unable XX
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)