FAQs & Troubleshooting
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209 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I print from or scan to Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 7Paper Jam
- 8How do I load envelopes into my machine?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11One or more of my colors are not printing (blank). What can I do?
- 12Uninstall the drivers. (Mac OS X 10.5)
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18The printer status is Offline or Paused.
- 19When I print, the pages are smudged with ink. What should I do?
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Improve poor print quality.
- 22Open the Control Panel (For Windows)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29I cannot print from my computer via USB.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 35Uninstall the Brother Software and Drivers (Windows)
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38When I print images, the quality is not good (Linux)
- 39Open the Status Monitor
- 40I cannot make borderless prints.
- 41How do I know which side up my photo paper should be in the tray?
- 42My machine does regular cleaning cycles in the night. How can I correct this?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44Replace Ink
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Configure the Scan to Email Feature (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)