FAQs & Troubleshooting
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245 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Glossy Paper does not feed correctly. What can I do?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Pre-Required Procedures (Linux)
- 5When I print, the pages are smudged with ink. What should I do?
- 6How do I load paper?
- 7One or more of my colors are not printing (blank). What can I do?
- 8The printer status is Offline or Paused.
- 9How do I clear Machine Error 46?
- 10Why can't I print when an ink cartridge is empty?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Delete print jobs from the print queue.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 19Where is the USB port on the machine?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26How do I clean the Scanner to improve the copy or fax quality?
- 27How do I print envelopes?
- 28I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 29Send a fax using PC-FAX with LPD/LPRng (Linux)
- 30Windows 10 Support Information
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Change the printer driver settings (Windows/macOS)
- 33When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 35Can third party ink be used to refill the ink cartridges?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Can I confirm that the FAX was sent correctly?
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Send a fax
- 48Scan and save a document in PDF format (Scan to File)
- 49Can I use voice mail on the same line as my Brother machine?
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?