FAQs & Troubleshooting
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292 Results
- 1Duplex (two-sided) scan
- 2Drum Error (Drum!)
- 3Jam Inside
- 4Replace Drum
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8No Paper
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10"Offline" appears on the Status Monitor.
- 11Can I print from or scan to Android™ Smartphone?
- 12Jam Tray 1 / Jam Tray 2
- 13Turn the Toner Save mode on or off
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18Jam Rear
- 19Jam MP Tray
- 20Configure and use the Scan to FTP feature
- 21Install extra memory
- 22Document Jam
- 23Jam Duplex
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Printing/ Scanning with a mobile device
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Fuser Error or Self-Diagnostic
- 29Delete a network scanner entry. (Linux)
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Print the Network Configuration List
- 32What driver package format is supported by my Linux distribution?
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Protect your Brother machine against unauthorised access over the network
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Print Unable or Print Unable XX
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Replace Laser
- 43Duplex Disabled
- 44Print both sides of paper or a booklet automatically
- 45Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 46Cover is Open
- 47Drum End Soon
- 48What kind of paper can I use?
- 49Reset the network settings to the factory default (video instructions).
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)