FAQs & Troubleshooting
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336 Results
- 51What driver package format is supported by my Linux distribution?
- 52A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 53Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 54Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 55When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 56Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 57Replace Ink
- 58I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 59I cannot print using my Brother machine on a wireless network (Mac)
- 60When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 61I cannot save a file downloaded from the Brother support website (For Windows)
- 62Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 63Delete numbers stored in my Brother machine's Caller ID History.
- 64The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 65How do I cancel a Broadcast fax in progress?
- 66I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 67Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 68I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 69I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 70What is the BRAdmin Professional software used for?
- 71I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 72Improve poor print quality.
- 73I cannot install Brother drivers on Debian 10 or later (Linux)
- 74I cannot send a fax using PC-FAX (Windows 10)
- 75Pre-Required Procedures (Linux)
- 76I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 77ControlCenter3 displays a blank screen at startup (Windows)
- 78Delete print jobs from the print queue.
- 79Download a file from the "Downloads" section and save it to Windows 8 computer.
- 80The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 81Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 82Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 83I still receive the error message "Paper Jam" after I removed the jammed paper.
- 84I cannot make borderless prints.
- 85Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 86Discover the MAC address of the Brother network card
- 87Configure a cover page for PC-FAX.
- 88How many times will my Brother machine automatically redial a number?
- 89The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 90When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 91Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 92Why doesn't my Brother machine have a dial tone?
- 93I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 94I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 95Can third party ink be used to refill the ink cartridges?
- 96When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 97I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 98How do I clear the message "Unable to ..." or "... Unable" ?
- 99When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 100Where is the USB port on the machine?