FAQs & Troubleshooting
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87 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 3How do I transfer label or slip templates?
- 4What Android™ mobile application can I use?
- 5How do I install the printer driver from the CD-ROM? (for Windows)
- 6How do I print from a computer?
- 7How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 8How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 9Printing is not possible. (USB connection)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 14How do I uninstall the printer driver?
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17How to insert paper
- 18How to charge the rechargeable Ni-MH battery
- 19How do I transfer label templates with P-touch Transfer Express?
- 20Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24How to charge the rechargeable Li-ion battery
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 28How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30How to delete the registry information and files related to the printer driver
- 31What is the Label List? (P-touch Editor 5.x for Windows)
- 32How to install the rechargeable Li-ion Battery (Optional)
- 33How to connect to an AC power outlet (Optional)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What is the JPEG printing and how can I use it?
- 36How to reduce the time to start printing after clicking the [Print] button
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I transfer templates or other data from the computer to the printer?
- 40How do I clean the Platen Roller?
- 41The paper is jammed in the printer.
- 42Paper does not move through the printer even though the motor is running.
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48How to open the Devices and Printers window
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).