FAQs & Troubleshooting
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336 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What driver package format is supported by my Linux distribution?
- 5Load paper in the paper tray
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 9How do I know which receive mode to select?
- 10When I print, the pages are smudged with ink. What should I do?
- 11Replace Ink
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Important points you need to confirm before configuring your Brother machine for a wireless network.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Load photo paper into my machine.
- 18Make my copied images lighter or darker.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21How do I know which side up my photo paper should be in the tray?
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Ink Low
- 24Set up your Brother machine on a wireless network.
- 25The printer status is Offline or Paused.
- 26When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Why doesn't the machine answer when receiving a call?
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How to identify your Operating System (OS).
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33One or more of my colors are not printing (blank). What can I do?
- 34How do I load envelopes into my machine?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 41Can I transfer faxes to the PC when my machine has a mechanical problem?
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Change the number of times my Brother machine rings before it answers.
- 44Scan and save a document in PDF format (Scan to File)
- 45Delete print jobs from the print queue.
- 46Can I use AirPrint with my Brother machine?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Where can I find my Brother machine's serial number?
- 49I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 50Print the Network Configuration List