FAQs & Troubleshooting
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380 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 4Clear the message "Set Paper and Press Start" from my Brother machine's display
- 5Replace Ink
- 6Combine multiple scanned documents into a single file with PaperPort™
- 7Printer Locked
- 8"Offline" appears on the Status Monitor.
- 9How do I load paper?
- 10Paper Jam
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13How to identify your Operating System (OS).
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17What is Brother iPrint&Scan?
- 18The printer status is Offline or Paused.
- 19How do I load envelopes into my machine?
- 20No Paper Fed
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Ink Low
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 32One or more of my colors are not printing (blank).
- 33No Ink Cartridge
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35When I print, the pages are smudged with ink.
- 36How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Connect your Brother machine to your mobile device via a wireless router or access point.
- 42Can I print from or scan to Android™ Smartphone?
- 43The edge of glossy paper is smudged.
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45Set up your Brother machine on a wireless network.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.