FAQs & Troubleshooting
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371 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Parts
- 4Clean the scanner to improve the copy or fax quality (video instructions available)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Belt
- 7Load paper in the paper tray
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Calibrate or Calibration Failed.
- 13Replace WT Box
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The printer status is Offline or Paused.
- 16Toner Low
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20No Paper
- 21Curled or wavy
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Replace Toner
- 24"Offline" appears on the Status Monitor.
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26What is the recommended paper?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30Replace Drum
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32Can I print from or scan to Android™ Smartphone?
- 33Set up my Brother machine to forward the received faxes to another location.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37No Belt Unit
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Jam MP Tray
- 41Reset the network settings to the factory default (video instructions).
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Combine multiple scanned documents into a single file with PaperPort™
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.