FAQs & Troubleshooting
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339 Results
- 1How do I clear vertical lines or streaks that appear in the copies I made?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6How do I turn off/on the Toner Save Mode?
- 7Printouts have toner scatter or toner stain.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Printouts have wrinkles.
- 11Adjust color settings by using the custom setting in the printer driver
- 12The printer status is Offline or Paused.
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14How do I replace the belt unit?
- 15How do I clean the corona wires?
- 16How do I clean the scanner to improve the copy or fax quality?
- 17Nothing is printed on the page or some colors are missing.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Replace the drum unit.
- 21I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23Delete print jobs from the print queue.
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How do I replace the waste toner box?
- 27How do I install additional memory?
- 28Replace the toner cartridge
- 29Tips for copy/scanning and preventing document jams
- 30Can I use voice mail on the same line as my Brother machine?
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32What is Brother iPrint&Scan?
- 33I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 34Change the printer driver settings (Windows/macOS)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 38Colored lines appear across the page.
- 39I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44Can I set my Brother machine to forward the faxes I receive to another location?
- 45Is my Brother machine compatible with Windows Vista?
- 46How do I replace the belt unit?
- 47Spots are printed at 75mm.
- 48White streaks or bands appear down the page.
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50Color around the edge of printing is incorrect.