FAQs & Troubleshooting
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327 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The color of your printouts is not what you expected
- 5Curled or wavy
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Adjust color settings by using the custom setting in the printer driver
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Poor fixing
- 14Wrinkle
- 15Print on plain paper or bond paper from the Manual feed slot
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17White streaks or bands down the page
- 18Colored streaks or bands down the page
- 19All one color
- 20Completely blank or some colors are missing.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Toner scatter or toner stain
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Can I use voice mail on the same line as my Brother machine?
- 25Uneven density appears periodically across the page.
- 26Colored lines across the page
- 27Turn the Toner Save mode on or off
- 28White spots or hollow print
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Color misregistration
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Offset image
- 37Scan and save a document in PDF format (Scan to File)
- 38I am asked to enter a password when starting the Remote Setup application. What is the password?
- 39Colors are light or unclear on the whole page
- 40Setup and use Brother PC-FAX receiving
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43White lines, bands or ribbing across the page
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46The printer status is Offline or Paused.
- 47No Belt Unit
- 48My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 49Carry out calibration to improve the color density
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.