FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to Android™ Smartphone?
- 16How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 20Scan and save a document in PDF format (Scan to File)
- 21What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23How do I improve the copy or fax quality?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34I cannot print from my computer via USB.
- 35Cannot print after a Windows 10 update (June 2020)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Delete print jobs from the print queue.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43What can happen if the wrong paper is used in your machine.
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45How do I factory reset the print server?
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49How many copies can I make when I sort multiple copies using the ADF?
- 50Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)