FAQs & Troubleshooting
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353 Results
- 1Configure and use the Scan to E-mail Server feature.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4Printing/ Scanning with a mobile device
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Replace Toner
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Can I use voice mail on the same line as my Brother machine?
- 14Jam Rear
- 15Jam Inside
- 16Page skewed
- 17Print the Network Configuration List
- 18Setup and use Brother PC-FAX receiving
- 19Delete print jobs from the print queue.
- 20I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 21Jam Tray 1 / Jam Tray 2
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Turn the Toner Save mode on or off
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Can I turn off Deep Sleep Mode?
- 26The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29The printer status is Offline or Paused.
- 30Replace Drum
- 31What driver package format is supported by my Linux distribution?
- 32"Offline" appears on the Status Monitor.
- 33Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 34Replace PF Kit xx
- 35What kind of paper can I use?
- 36How do I know which receive mode to select?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38Jam Duplex
- 39Jam MP Tray
- 40Curled or wavy
- 41Scan a document and e-mail it as an attachment (For Macintosh)
- 42No Paper
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46What is Brother iPrint&Scan?
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.