FAQs & Troubleshooting
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336 Results
- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2Duplex Copy (1-sided to 2-sided)
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7Install PaperPort™ 12SE / 14SE onto Windows 10.
- 8Why does the Comm. Error message appear on my Brother machine's LCD when I try to send a fax?
- 9What is Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14How do I make my copied images lighter or darker?
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 16Replace the toner cartridge
- 17Print on labels and envelopes from the MP tray.
- 18What driver package format is supported by my Linux distribution?
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Can I use voice mail on the same line as my Brother machine?
- 25How do I clear the message "Jam Duplex" from the LCD?
- 26All black
- 27Replace the drum unit.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Pre-Required Procedures (Linux)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34White spots or black spots at 3.7 in. (94 mm) intervals
- 35Toner specks
- 36Black lines down the page
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Remotely access my Brother machine to forward my faxes to another machine.
- 40I am sharing my Brother machine. I can print but cannot scan.
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42How can I prevent public access to certain features on my Brother machine?
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Clear vertical lines or streaks that appear in the copies I made
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Large characters are printed incorrectly. (Linux)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Use the Universal Printer Driver for PCL
- 50Use the Universal Printer Driver for BR-Script. (PostScript language emulation)