FAQs & Troubleshooting
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294 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5The printer status is Offline or Paused.
- 6Pre-Required Procedures (Linux)
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8Can I use voice mail on the same line as my Brother machine?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13How do I improve the copy or fax quality?
- 14How do I print an envelope from my computer?
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows/macOS)
- 20The paper is skewed when it's printed.
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22Confirm that a FAX I sent was received correctly
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28Scan and save a document in PDF format (Scan to File)
- 29Can I set my Brother machine to forward the faxes I receive to another location?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 35Use the Universal Printer Driver for PCL
- 36I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 37Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 38I'm using MagicJack and am having problems sending or receiving faxes.
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42Why doesn't the machine answer when receiving a call?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45How do I install the Optional Tray Unit?
- 46How do I install additional memory?
- 47I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48What driver package format is supported by my Linux distribution?
- 49I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?