FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Does NC-2200w work with Windows Vista?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11I'm using Macintosh. What is the PreScan option used for?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15Can I confirm that the FAX was sent correctly?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17What driver package format is supported by my Linux distribution?
- 18Pre-Required Procedures (Linux)
- 19How to identify your Operating System (OS).
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24What is a "Generic PCL Driver"?
- 25Print the Network Configuration page
- 26How can I clear the "PLS OPEN COVER" error message on LCD?
- 27The printer status is Offline or Paused.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29What kind of memory can I use?
- 30The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 31Can I print from DOS applications?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 35Open the "Scanners and Cameras" and Properties.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot scan via USB. (Mac OS X)
- 38Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 39Replace the drum unit.
- 40Functions supported in the Windows 7 built-in drivers
- 41The paper is skewed when it's printed.
- 42Is my Brother machine compatible with third party print servers?
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47What can happen if the wrong paper is used in your machine.
- 48I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)