FAQs & Troubleshooting
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215 Results
- 1Does NC-2200w work with Windows Vista?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Macintosh®. What are the settings in the Scanner window used for?
- 10The paper is skewed when it's printed.
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13What driver package format is supported by my Linux distribution?
- 14Delete print jobs from the print queue.
- 15The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21Why doesn't the machine answer when receiving a call?
- 22Can I print from DOS applications?
- 23I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 24How do I install the Optional Tray Module?
- 25Pre-Required Procedures (Linux)
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 34How do I install additional memory?
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37The machine does not print anything.
- 38How do I improve the copy or fax quality?
- 39What is a "Generic PCL Driver"?
- 40What is UPnP and SSDP?
- 41When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 42I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 43Print the Network Configuration page
- 44Cannot print after a Windows 10 update (June 2020)
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Can I reduce the size of a received fax on this machine?
- 47I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50Open the "Scanners and Cameras" and Properties.