FAQs & Troubleshooting
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296 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9The printer status is Offline or Paused.
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Pre-Required Procedures (Linux)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Change the printer driver settings (Windows/macOS)
- 16I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 17How do I replace the Ink Cartridge?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19What is the BRAdmin Professional software used for?
- 20Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Discover the MAC address of the Brother network card
- 25The edge of glossy paper is smudged.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29How do I print on an envelope?
- 30Delete print jobs from the print queue.
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 32Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Can I print from or scan to Android™ Smartphone?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 38I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 39When I print, the pages are smudged with ink. What should I do?
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41What is Ad-hoc mode?
- 42Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 43Which E-mail packages are compatible with ControlCenter3?
- 44How do I store numbers on my Brother machine for easy dialing? (One-Touch, Speed Dial)
- 45Where is the USB port on the machine? I can't find it on the back of the unit.
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48Can I confirm that the FAX was sent correctly?
- 49I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 50I'm using Macintosh®. What are the settings in the Scanner window used for?