FAQs & Troubleshooting
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293 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4ControlCenter3 displays a blank screen at startup (Windows)
- 5The printer status is Offline or Paused.
- 6Can I use voice mail on the same line as my Brother machine?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Can I print from or scan to Android™ Smartphone?
- 9How can I improve poor print quality ?
- 10Change the quality of the faxes I send (Fax Resolution).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15Does NC-2200w work with Windows Vista?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17How do I clean white or black spots on printed documents?
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20What driver package format is supported by my Linux distribution?
- 21Pre-Required Procedures (Linux)
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25How can I change the print resolution?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28Why doesn't the machine answer when receiving a call?
- 29What does "COMM.ERROR" on the LCD display mean?
- 30What can happen if the wrong paper is used in your machine.
- 31Where can I find the serial number for my unit?
- 32When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36How do I factory reset the print server?
- 37I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 38How do I know the current network configuration?
- 39How do I load legal size paper in the paper tray?
- 40How do I clean the scanner glass?
- 41I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 42Delete print jobs from the print queue.
- 43How to identify your Operating System (OS).
- 44What are the recommended specifications for the paper I should use on my product?
- 45"Paper Jam Inside" error appears on the LCD. What should I do?
- 46What is Distinctive Ring and how do I program it?
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48My FAX/MFC will not Dial. Why?
- 49How do I clean the corona wire?
- 50Replace the toner cartridge