FAQs & Troubleshooting
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284 Results
- 1I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 2How do I load legal size paper in the paper tray?
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How to identify your Operating System (OS).
- 12What are the recommended specifications for the paper I should use on my product?
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I'm using MagicJack and am having problems sending or receiving faxes.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21What driver package format is supported by my Linux distribution?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23How do I factory reset the print server?
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Why doesn't the machine answer when receiving a call?
- 27What can happen if the wrong paper is used in your machine.
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30Scan and save a document in PDF format (Scan to File)
- 31How can I improve poor print quality ?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35How do I know the current network configuration?
- 36Stop my Brother machine from automatically redialing a busy number.
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 44I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 45When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 46My FAX/MFC will not Dial. Why?
- 47Replace the drum unit.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50I cannot print from my computer via USB.