FAQs & Troubleshooting
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284 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6Scan and save a document in PDF format (Scan to File)
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9Where is the USB port on the machine?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15What is the BRAdmin Professional software used for?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17How do I know which side up my photo paper should be in the tray?
- 18The printer status is Offline or Paused.
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22Is my Brother machine compatible with third party print servers?
- 23Why can't I print when an ink cartridge is empty?
- 24What driver package format is supported by my Linux distribution?
- 25Pre-Required Procedures (Linux)
- 26Protect your Brother machine against unauthorised access over the network
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Change the printer driver settings (Windows/macOS)
- 29How do I clear Machine Error 46?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32Can third party ink be used to refill the ink cartridges?
- 33One or more of my colors are not printing (blank). What can I do?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35Cannot print after a Windows 10 update (June 2020)
- 36How many times will my Brother machine automatically redial a busy number?
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 38What kind of Media Adapter can I use?
- 39How do I replace the Ink Cartridge?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42How to identify your Operating System (OS).
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Print command (cupswrapper) (Linux)