FAQs & Troubleshooting
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279 Results
- 1Load paper into my Brother machine's paper tray.
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4Does NC-2200w work with Windows Vista?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What driver package format is supported by my Linux distribution?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13One or more of my colors are not printing (blank). What can I do?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Delete print jobs from the print queue.
- 16Cannot print after a Windows 10 update (June 2020)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Scan and save a document in PDF format (Scan to File)
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How do I adjust the number of times my Brother machine rings before it answers?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31How do I factory reset the print server?
- 32Change the printer driver settings (Windows/macOS)
- 33Functions supported in the Windows 7 built-in drivers
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Use my telephone provider's voice mail service on the same line as my Brother machine
- 36I am having issues with the paper feed. What can I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How to identify your Operating System (OS).
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42Discover the MAC address of the Brother network card
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 45Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 46Can third party ink be used to refill the ink cartridges?
- 47The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 48Can I confirm that the FAX was sent correctly?
- 49I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 50Large characters are printed incorrectly. (Linux)