FAQs & Troubleshooting
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188 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The machine does not print anything.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What driver package format is supported by my Linux distribution?
- 9How to identify your Operating System (OS).
- 10I'm using Macintosh®. What are the settings in the Scanner window used for?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 15Can I confirm that the FAX was sent correctly?
- 16Functions supported in the Windows 7 built-in drivers
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18How can I clear the "PAPER JAM" error message?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Pre-Required Procedures (Linux)
- 21Scan a document using "Scanner and Camera Wizard" in Windows XP
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Change the printer driver settings (Windows/macOS)
- 24I cannot print with Windows Vista 64bit.
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 31My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 32I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 33Where can I find the serial number for my unit?
- 34What does "COMM.ERROR" on the LCD display mean?
- 35Cannot print after a Windows 10 update (June 2020)
- 36Command List of brscan. (Linux)
- 37Change or delete an existing Speed Dial number.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40The paper is skewed when it's printed.
- 41Store Speed Dial numbers on my Brother machine for easy dialing.
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43When trying to print from Mac OS® X the print queue is stopped.
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46Can I print from or scan to Android™ Smartphone?
- 47Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 48Delete print jobs from the print queue.
- 49When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 50The keys on the control panel do not respond.