FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3When I print, the pages are smudged with ink. What should I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7One or more of my colors are not printing (blank). What can I do?
- 8I'm using MagicJack and am having problems sending or receiving faxes.
- 9I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 10Can I confirm that the FAX was sent correctly?
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13How to identify your Operating System (OS).
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Can I program my Brother machine to forward the faxes I receive to another location?
- 16How do I load 10 x 15 Glossy paper into my machine?
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18The edge of glossy paper is smudged.
- 19How do I clear Machine Error 46?
- 20When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22Why doesn't the machine answer when receiving a call?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24What driver package format is supported by my Linux distribution?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Scan and save a document in PDF format (Scan to File)
- 27When printing from my Apple Mac OS X, the print is coming out mirrored.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31What is Distinctive Ring and how do I program it?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33How do I print envelopes?
- 34Pre-Required Procedures (Linux)
- 35Delete print jobs from the print queue.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 38I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 45Scan a document using "Scanner and Camera Wizard" in Windows XP
- 46Scan an image and insert it in a Windows XP application
- 47I cannot receive a color fax. Why?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.