FAQs & Troubleshooting
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193 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5Can I print from or scan to Android™ Smartphone?
- 6How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 7One or more of my colors are not printing (blank). What can I do?
- 8"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 9Delete print jobs from the print queue.
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Why doesn't the machine answer when receiving a call?
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Pre-Required Procedures (Linux)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20Cannot print after a Windows 10 update (June 2020)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23The printer status is Offline or Paused.
- 24Functions supported in the Windows 7 built-in drivers
- 25I cannot print from my computer via USB.
- 26Open the Control Panel (For Windows)
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 32Clear the paper jam or printer jam.
- 33Can I reduce the size of a received fax on this machine?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40How to identify your Operating System (OS).
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 44When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document in Windows 8 and Windows 10.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.