FAQs & Troubleshooting
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263 Results
- 1My printed documents are missing black.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are missing colors.
- 4Replace Ink
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to identify your Operating System (OS).
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Can I print from or scan to Android™ Smartphone?
- 10Scan and save a document in PDF format (Scan to File)
- 11What driver package format is supported by my Linux distribution?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Where is the USB port on the machine?
- 19How do I load envelopes into my machine?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21When I print, the pages are smudged with ink. What should I do?
- 22The printer status is Offline or Paused.
- 23What is Distinctive Ring and how do I program it?
- 24Delete print jobs from the print queue.
- 25Change the printer driver settings (Windows/macOS)
- 26Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Load photo paper into my machine.
- 29Change the language displayed on my Brother machine's LCD.
- 30Pre-Required Procedures (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33The edge of glossy paper is smudged.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Print Unable 46
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39Paper Jam
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42Cleaning the print head.
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 46How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 47I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I cannot print from my computer via USB.
- 50Change the user interface of ControlCenter3