FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5When I print, the pages are smudged with ink. What should I do?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Paper Jam
- 8Why doesn't the machine answer when receiving a call?
- 9Pre-Required Procedures (Linux)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11How do I know which side up my photo paper should be in the tray?
- 12Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Configure a cover page for PC-FAX.
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20Scan a document in Mac OS X 10.6.
- 21How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 22What is the "Station ID" and how do I set it?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28Print Unable 46
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 31Can I use voice mail on the same line as my Brother machine?
- 32Can third party ink be used to refill the ink cartridges?
- 33How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 34My printed documents are missing colors.
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Replace Ink
- 38I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 39Scan a document in Mac OS X 10.7.
- 40When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 41Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Install PaperPort™ 12SE / 14SE onto Windows 10.
- 47Delete print jobs from the print queue.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50How to identify your Operating System (OS).