FAQs & Troubleshooting
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247 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How to identify your Operating System (OS).
- 5How do I clear the message "PAPER JAM" from the display?
- 6How do I clear Machine Error 46?
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I know which side up my photo paper should be in the tray?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I load 10 x 15 Glossy paper into my machine?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18Pre-Required Procedures (Linux)
- 19Can I use voice mail on the same line as my Brother machine?
- 20One or more of my colors are not printing (blank). What can I do?
- 21Configure the Scan to Email Feature (Linux)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23What is MFL-Pro Suite Software?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27Can I print a report that will show all of my Speed Dial and Group numbers?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29When I print, the pages are smudged with ink. What should I do?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31What is Distinctive Ring and how do I program it?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Command List of brscan. (Linux)
- 34"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 35Open the Control Panel (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 39I'm using MagicJack and am having problems sending or receiving faxes.
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41Improve poor print quality.
- 42Images of the thumbnail page from the media (memory) card won't print.
- 43I cannot print from my computer via USB.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45The LCD displays an error code (number). What does it mean?
- 46Change the printer driver settings (Windows/macOS)
- 47How many times will my Brother machine automatically redial a busy number?
- 48I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 49Can third party ink be used to refill the ink cartridges?
- 50When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?