FAQs & Troubleshooting
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224 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2Pre-Required Procedures (Linux)
- 3How do I replace the Ink Cartridge?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5How do I load paper?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Why can't I print when an ink cartridge is empty?
- 8Can I use voice mail on the same line as my Brother machine?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11What driver package format is supported by my Linux distribution?
- 12Scan and save a document in PDF format (Scan to File)
- 13How do I know which side up my photo paper should be in the tray?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Change the printer driver settings (Windows/macOS)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Why doesn't the machine answer when receiving a call?
- 24When I print, the pages are smudged with ink. What should I do?
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29How do I clear Machine Error 46?
- 30Can I confirm that the FAX was sent correctly?
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Delete print jobs from the print queue.
- 33Configure a cover page for PC-FAX.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35Can third party ink be used to refill the ink cartridges?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39How do I clear the message "PAPER JAM" from the display?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I load 10 x 15 Glossy paper into my machine?
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 45When I print images, the quality is not good (Linux)
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47How many times will my Brother machine automatically redial a busy number?
- 48I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 49Where is the USB port on the machine?
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".