FAQs & Troubleshooting
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84 Results
- 1I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Where can I find my Brother printer's serial number?
- 4How do I install/change the label roll?
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8How to open the Devices and Printers window
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10How do I uninstall the printer driver?
- 11Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 24The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 28How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 29Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 30"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 31How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 32How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 33When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 34How do I create a Banner Label using DK-2205 or similar? (P-touch Editor 5.x for Windows)
- 35Entering the Product ID is required when I try to download the VM-100. How can I find the Product ID?
- 36How can I change the visitor information form of the Self Check in Mode?
- 37I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 38How to delete the registry information and files related to the printer driver
- 39How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 40How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 41What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48A message box appears and disappears when entering data in Self Check-in Mode.
- 49How can I print the visitor log?
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)