FAQs & Troubleshooting
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236 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace Drum
- 3I cannot print automatically a document that has different paper sizes.
- 4Disable the APIPA protocol.
- 5Jam Tray 1 or Jam Tray 2
- 6Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print using Apple AirPrint.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Jam Duplex
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Jam MP Tray
- 13Toner Low or Prepare New Toner Cartridge
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Replace PF Kit xx
- 17Jam Rear
- 18Jam Inside
- 19Reset the print server to the default factory settings.
- 20Replace Fuser
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Discover the MAC address of the Brother network card
- 24What kind of paper can I use?
- 25What kind of memory can I use?
- 26Print the Network Configuration Report
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer status is Offline or Paused.
- 30Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32Turn the Toner Save mode on or off
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Can I print on transparencies e.g. for overhead projectors?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Cover is Open
- 37Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39What is Brother iPrint&Scan?
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Change the printer driver settings (Windows/macOS)
- 43Duplex Disabled
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 45Size mismatch
- 46Wrinkles or creases
- 47Page skewed
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Enable the Brother machine's network interface.