FAQs & Troubleshooting
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126 Results
- 1How can I print envelopes?
- 2How do I load A5 paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 6How can I activate/deactivate the Toner Save Mode?
- 7The printer status is Offline or Paused.
- 8What can happen if the wrong paper is used in your machine.
- 9How do I enable/disable the printer power save mode setting?
- 10How do I clear the paper jams around the fuser unit?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How can I install the Web BRAdmin on Windows Server 2003?
- 13What is the BRAdmin Professional software used for?
- 14"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18Functions supported in the Windows 7 built-in drivers
- 19The printer stopped receiving data half way through the print job. What should I do?
- 20"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23What kind of consumables or options does this printer use?
- 24Verify the Brother machine connected to the Wired Network (For Windows)
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26What is the recommended paper?
- 27How do I clean the Density Sensor?
- 28Shadows appear around areas of dense black printing.
- 29Cannot print after a Windows 10 update (June 2020)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 32I cannot print from my computer via network. (For Macintosh)
- 33The paper is skewed when it's printed.
- 34How do I perform a factory reset?
- 35What kind of memory can I use?
- 36I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 37Print on both sides of the paper.
- 38How do I install additional memory?
- 39My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 40Windows 10 Support Information
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Ink smears when rubbed.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is the difference between the toner cartridge and the drum unit?
- 46How to identify your Operating System (OS).
- 47Can I print from or scan to Android™ Smartphone?
- 48I cannot print from my computer via USB.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.