FAQs & Troubleshooting
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163 Results
- 1Print a Test page
- 2Replace WT (waste toner) Box
- 3I'm having a problem with the print quality. How can I resolve it?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Replace Belt unit
- 6The printer status is Offline or Paused.
- 7Turn the Toner Save Mode on or off.
- 8Change the printer driver settings (Windows/macOS)
- 9Clean the drum unit
- 10Carry out calibration to improve the color density
- 11The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 12Jam Tray 1
- 13How to identify your Operating System (OS).
- 14Jam Rear
- 15WT Box End Soon
- 16The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 17The printer prints unexpectedly or it prints garbage data.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Cannot print after a Windows 10 update (June 2020)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Print on plain paper or bond paper from the Manual feed slot
- 22The color of printouts are not what I expected.
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24Adjust color settings by using the custom setting in the printer driver
- 25No Paper
- 26Replace Drum
- 27What can happen if the wrong paper is used in your machine.
- 28What is the recommended paper?
- 29"Offline" appears on the Status Monitor.
- 30Print the Network Configuration List
- 31Uninstall printer drivers (Linux)
- 32Delete print jobs from the print queue.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Belt End Soon
- 35I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 36Drums End Soon/ Drum End Soon(X)
- 37What kind of paper can I use?
- 38Jam Inside
- 39Print on envelopes, labels or thick paper from the Manual feed slot
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42Reset the network settings to the factory default
- 43Print on both sides of the paper.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Protect your Brother machine against unauthorised access over the network
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49Drum Error (Drum!)
- 50Install extra memory