FAQs & Troubleshooting
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218 Results
- 1Adjust the default preferences of my printer driver (Windows)
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 4The printer prints unexpectedly or it prints garbage data.
- 5Print the Network Configuration page.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7REPLACE TONER
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9REPLACE DRUM
- 10Reset the print server to the default factory settings.
- 11The printer status is Offline or Paused.
- 12MANUAL FEED
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14JAM DUPLEX
- 15What is Brother iPrint&Scan?
- 16What do the LED indications mean?
- 17Change the printer driver settings (Windows/macOS)
- 18Use the Network Connection Repair Tool (Windows)
- 19"Offline" appears on the Status Monitor.
- 20FRONT COVER OPEN or FUSER COVER OPEN
- 21Can I use AirPrint with my Brother machine?
- 22How to identify your Operating System (OS).
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26JAM INSIDE
- 27JAM TRAY 1
- 28I cannot connect my machine to the wireless network (For Windows)
- 29NO PAPER T1
- 30Print on labels and envelopes from the manual feed slot.
- 31TONER LOW
- 32I cannot print from my computer via network. (For Windows)
- 33What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 34DRUM ERROR
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I get a TS error when trying to print on a wireless network.
- 37What kind of paper can I use?
- 38Open the Control Panel (For Windows)
- 39I cannot print from my computer via network. (For Macintosh)
- 40Clean the Drum Unit.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Verify the Brother machine connected to the Wireless Network (For Windows)
- 43DRUM STOP
- 44MEMORY FULL
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47I cannot print from my computer via USB.
- 48NO TONER
- 49I cannot connect my machine to the wireless network (For Macintosh)
- 50Clean the corona wire of the drum unit.