FAQs & Troubleshooting
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146 Results
- 1Clear paper jams.
- 2Adjust the default preferences of my printer driver (Windows)
- 3Reprint the last print job. (For Windows users only)
- 4JAM TRAY 1
- 5JAM INSIDE
- 6Change the printer driver settings (Windows/macOS)
- 7The printer status is Offline or Paused.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Print on both sides of the paper (Manual 2-sided/duplex Printing).
- 10JAM REAR
- 11Print on labels and envelopes from the manual feed slot.
- 12Print from a computer using Print Profiles.
- 13REPLACE DRUM
- 14Adjust the default preferences of my printer driver (Mac OS X 10.5.8 or greater)
- 15I cannot print from my computer via USB.
- 16PRINT OVERRUN
- 17Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19TONER LOW
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24MEMORY FULL
- 25REPLACE TONER
- 26FUSER ERROR
- 27NO PAPER T1
- 28The printer prints unexpectedly or it prints garbage data.
- 29What do the LED indications mean?
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33NO TONER
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Wrinkles or creases
- 36What is the printable area per page?
- 37Curled
- 38The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 39SIZE ERROR DX
- 40DRUM END SOON
- 41What kind of paper can I use?
- 42Envelope creases
- 43Turn the Toner Save Mode on or off.
- 44"Offline" appears on the Status Monitor.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Delete print jobs from the print queue.
- 47CARTRIDGE ERROR
- 48Create or view a XML Paper Specification document
- 49DRUM ERROR
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.