FAQs & Troubleshooting
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138 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Replace the toner cartridge
- 3How to identify your Operating System (OS).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5Replace the drum unit.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 8How can I activate/deactivate the Toner Save Mode?
- 9What do the LED indications mean?
- 10How do I clear paper jams?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I cannot print from my computer via USB.
- 13Can I print from or scan to Android™ Smartphone?
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15What kind of paper can I use?
- 16How can I clean the inside of the printer?
- 17How do I print envelopes from the manual feed slot in Windows applications?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The printer status is Offline or Paused.
- 20What is the difference between the toner cartridge and the drum unit?
- 21Delete print jobs from the print queue.
- 22Open the Control Panel (For Windows)
- 23Change the printer driver settings (Windows/macOS)
- 24Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 25The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 26What can happen if the wrong paper is used in your machine.
- 27How can I clean the corona wire of the drum unit?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Can I use AirPrint with my Brother machine?
- 30The paper is skewed when it's printed.
- 31Can I check the remaining life of the printer's toner cartridge?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33What is the recommended paper?
- 34What driver package format is supported by my Linux distribution?
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39How can I change the printer settings?
- 40Print a Printer Settings page.
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Pre-Required Procedures (Linux)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Uninstall the printer drivers (For Windows)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48"Offline" appears on the Status Monitor.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Can I check the remaining life of the printer's drum unit?