FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The machine does not print anything.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7Delete print jobs from the print queue.
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9The printer status is Offline or Paused.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12How do I install the Lower Tray Unit? (LT-500)
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15What is Status Monitor and how can I turn it on/off?
- 16What can happen if the wrong paper is used in your machine.
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19What kind of labels and transparencies can I use?
- 20What kind of envelopes should I avoid?
- 21What kind of USB cable should I use?
- 22Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 23What kind of paper can I use?
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25What kind of memory can I use?
- 26How do I install additional memory? (DIMM)
- 27Where do I find a Parallel or USB interface cable?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29The paper is skewed when it's printed.
- 30What kind of paper should I avoid?
- 31What is the protocol specification of the NC-4100h Type 2 print server?
- 32The printer prints unexpectedly or it prints garbage.
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35The printed letters are slanted, positioned incorrectly.
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37What driver package format is supported by my Linux distribution?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39How to identify your Operating System (OS).
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41What is Optional Font Package (BS-3000)?
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43What is a "Generic PCL Driver"?
- 44JAM TRAY 1
- 45Printouts have wrinkles or creases.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47ERROR XX <-> SERVICE CALL
- 48When trying to print from Mac OS® X the print queue is stopped.
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?