FAQs & Troubleshooting
Popular |
164 Results
- 1The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The machine does not print anything.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I perform a factory reset?
- 9My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 10Cannot print after a Windows 10 update (June 2020)
- 11Can I print from or scan to Android™ Smartphone?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13What kind of labels and transparencies can I use?
- 14Print on envelopes.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19What kind of paper should I avoid?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21What can happen if the wrong paper is used in your machine.
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24How to identify your Operating System (OS).
- 25The printer status is Offline or Paused.
- 26Functions supported in the Windows 7 built-in drivers
- 27I cannot print from Mac OS X.
- 28What kind of USB cable should I use?
- 29Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 30How do I clean the inside of the printer and Drum Unit?
- 31I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Can I print using the IPP protocol on Windows XP?
- 34The printed letters are slanted, positioned incorrectly.
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36Uninstall the printer drivers (For Windows)
- 37What driver package format is supported by my Linux distribution?
- 38Windows 10 Support Information
- 39I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 40How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 41None of the LEDs illuminate.
- 42My Brother machine misfeeds paper.
- 43The printer prints unexpectedly or it prints garbage.
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46Printouts have a curl or wave.
- 47When trying to print from Mac OS® X the print queue is stopped.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50How do I install additional memory?