FAQs & Troubleshooting
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168 Results
- 1How do I clear Machine Error 46?
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 7One or more of my colors are not printing (blank). What can I do?
- 8I'm using MagicJack and am having problems sending or receiving faxes.
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10Why can't I print when an ink cartridge is empty?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Functions supported in the Windows 7 built-in drivers
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Delete print jobs from the print queue.
- 15Can I print from or scan to Android™ Smartphone?
- 16Pre-Required Procedures (Linux)
- 17The edge of glossy paper is smudged.
- 18Verify if the Brother machine has a dial tone
- 19I am having issues with the paper feed. What can I do?
- 20I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. What can I do?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23Can I confirm that the FAX was sent correctly?
- 24Can I reduce the size of a received fax on this machine?
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 28Change the printer driver settings (Windows/macOS)
- 29Can third party ink be used to refill the ink cartridges?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32Why doesn't the machine answer when receiving a call?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35Can I still receive faxes or calls when the machine is switched off?
- 36I am experiencing problems sending a fax, what can I do?
- 37Why are my sent faxes always received with a black vertical line down the page?
- 38Uninstall the drivers (Windows)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Open the Control Panel (For Windows)
- 42How to identify your Operating System (OS).
- 43How many times will my Brother machine automatically redial a busy number?
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45Is my Brother machine compatible with third party print servers?
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47Can I use voice mail on the same line as my Brother machine?
- 48Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 49I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?